Refund & Cancellation Policy

1. Custom Order Policy

Because our products are highly personalized and custom-made specific to your requirements (e.g., custom nameplates, personalized signage), we do not accept returns or offer refunds for custom products unless the product arrives damaged or defective.

2. Order Cancellations

You may request a cancellation of your order within 12 hours of placing it. Once the manufacturing process has begun, we cannot cancel or modify the order. To request a cancellation, please contact our support team immediately with your Order ID.

3. Damaged or Defective Items

If you receive an item that is damaged during shipping or has a manufacturing defect, please notify us within 48 hours of delivery. You must provide clear photographs of the damaged product and the packaging. Upon verification, we will provide a free replacement of the exact same item. We do not issue cash refunds for damaged items; only replacements.

4. Non-Custom Products

For items that are not customized or personalized in any way, returns are accepted within 7 days of delivery. The item must be unused, in its original packaging, and in the same condition that you received it. Shipping costs for returns of non-custom items are the responsibility of the customer.

5. Processing Refunds

If a refund is approved (e.g., for an order cancelled within the 12-hour window), it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.